Terms and Conditions
Making a purchase could not be easier. Just browse our online shop, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click the 'Checkout' button and you will be asked to enter your details to enable us to complete the order. If you would rather call us to order via the telephone, we are here Monday to Friday 10am - 5pm to take your order. Please feel free to call us anytime with any questions or queries you may have.
We accept payment by all major credit / debit cards as well as PayPal.
We aim to ship orders within two days. The average order processing time is 24 hours. Note that orders are shipped/delivered only Monday - Friday. Delivery estimates do not include weekends. You can request delivery for Saturday morning when you checkout, but this is only available for our UK customers.
International orders are generally received in under 14 days.
In the event that an item is temporarily out of stock we will contact you with an estimated delivery date.
You must inform us within two working days if the goods are lost or damaged in transit. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
We are able to offer a full refund for most products returned in new unused condition within 14 days. We do not refund shipping charges. See below for exceptions.
- To correct a Company delivery or size/product error.
- In response to a recall instigated by a manufacturer.
- Where the products or packages are alleged to have been faulty, damaged or tampered with prior to delivery.
Please note that if you refuse goods from either Royal Mail or our Courier once they have been sent to you, we reserve the right to bill you for both the cost of sending the item and the return of the item to us. If you refuse an order without instruction from ourselves and it becomes lost in transit we will not refund the value of goods as all liability will have passed to the person who refused the delivery. Any losses or damages that occurs from lost parcels will be the responsibility of the person who ordered the goods.