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Next Day Delivery £15 Available / 14 Day Return Policy
Next Day Delivery £15 Available

Shipping & Postage

Shipping in UK (not including wheelchairs):

  • Standard Delivery - £4.95 (Second Class, not tracked)
  • Express 24-48hr Delivery - £15 (Guaranteed pre-1pm next day delivery, tracked) 
  • Saturday Delivery - £35
  • Pre 9am Delivery - £35

Delivery Times:

Our post is collected by Royal Mail at 3pm each day, therefore:

  • All orders are shipped at 3pm each day (week days only)
  • If you order after 3pm this will be shipped the following day (week days only)
  • If you order after 3pm on a Friday, including Sat and Sunday this will be shipped on Monday for delivery Tuesday
  • If you order 24-48hr Express Delivery on the weekend, this will be shipped on Monday for delivery Tuesday
  • For Guaranteed Saturday Delivery, you need to order before 3pm Friday

Here at Zoomadog we process and dispatch all orders within one working days. If your product is out of stock we will contact you with an estimated delivery date.

All orders are shipped by Royal Mail Special Delivery or 2nd Class. We are happy to ship to your business address if you are not at home during the day, just fill in your chosen delivery address in the shipping options when you check out.

 

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Shipping to Ireland is £16.99
For large items including wheelchairs, this is £35.00.

Shipping to Europe

Standard Shipping Under 2kg (usually 5-10 working days) - £16.99
For large orders, wheelchair delivery, and international express shipping queries please email us at woof@zoomadog.co.uk for a quotation.

Shipping worldwide (except the USA)
Worldwide shipping under 1.5kg (usually 7-14 working days) - £20
Australia, Africa, India, Asia, Caribbean, etc.
We have most countries worldwide set up with the correct shipping cost. When you place your order and enter your address, you will see the drop-down shipping options for your country.
Please check your country's customs laws are we cannot be held responsible for any import charges you may incur.
Shipping is usually 7-10 working days, but please be aware that your parcel may be delayed at customs in your country. All orders are tracked and signed where possible.
If your order is over 1.5kg we will contact you with the shipping options we can offer you.

Shipping to the USA
USA shipping under 1.5kg (usually 7-14 working days) - £35
Shipping is usually 7-10 working days, but please be aware that your parcel may be delayed at customs in your country. All orders are tracked and signed where possible.
If you order is over 1.5kg we will contact you with the shipping options we can offer you.

If you have paid extra for Express Delivery and the product does not arrive on time, we will refund your extra shipping charge minus the standard charge of £4.95.

Import Duty & VAT

Our products are sold on a DDU (Delivery Duty Unpaid) basis. Additional taxes, fees or levies may apply according to your local legislation.

Recipients of deliveries made to the European Union and any other counties outside the UK may now have to pay import duty and/or VAT. If this is the case the delivery may be delayed. Zoomadog cannot offer any assistance in these processes.

*Please note Express Delivery is only available for delivery of items Thursday - Friday. Orders placed on Express Delivery on a Friday may not arrive until Monday/Tuesday.

Saturday morning delivery is available on orders placed on Friday or can be selected if you are working and specifically want to receive the order when at home. Express orders must be placed before 3pm in order to qualify for processing and dispatch the same day.

Please contact us if you require a tracking code for your parcel.

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Wheelchair Shipping - UK
Please be aware heavy items such as wheelchairs incur a separate shipping charge of £15. We use ParcelForce with a fully tracked service and we will send you the tracking number. All wheelchairs take two working days for delivery so long as your order before 3pm on a working day.

Wheelchair Shipping - Europe and Worldwide
We charge £50 for delivery, wheels are booked with DHL tracked. Sometimes costs will vary when we make the DHL booking, so we will get in touch for you to cover the extra.